1.
What are the set-up and break down periods for the exhibition? 2.
I would like to receive a detailed floor plan, how can I receive one? 3.
My company name is not mentioned in the online exhibitors list, how is this possible? 4.
I did not receive my login codes, is it still possible to receive these codes? 5.
I do not have my login codes for the exhibitor manual (anymore); can I still receive the codes? 6.
I would like to order facilities such as water or electricity, where and when can I place my orders? 7.
What is the difference between a parking ticket subscription and a daily parking ticket? 8.
What is the difference between an exhibitor pass and a set-up and break down pass? 9.
Where can I find the online catalogue? 10.
Where can I fill in press information? 11.
How do I know whether I am well-prepared for the exhibition or not? 12.
My company name is not mentioned in the online catalogue, how is this possible? 13.
My company name is not mentioned in the online catalogue even though I have completed everything, how is this possible? 14.
What else do I need to know as an exhibitor at Support? The desired answer(s) to your question(s) not found? For more information or other questions, please contact our exhibitor phone +31 30 – 295 2999.
We are happy to assist you.
1.
What are the set-up and break down periods for the exhibition? Answer: Set-up period Sunday 30/05/10 to Monday 31/05/10 from 07.30 till 22.00 hours
Tuesday 01/06/10 from 07:30 till 20:00 hours*
*Tuesday 01/06/10 vehicles will not be admitted into the halls anymore. Halls can only be accessed to finish up your stand. Access is limited to a small number of doors.
Break down period Saturday 05/06/10 from 17.00 till 24.00 hours**
Sunday 06/06/10 from 07.30 till 17.00 hours
Monday 07/06/10 from 07.30 till 17.00 hours
**Exit doors will be opened after floor covering has been removed from the aisles. Until then (approx. 1,5 hrs. after closing time) only small doors are open to carry out your valuable items.
2.
I would like to receive a detailed floor plan, how can I receive one?
Answer: Please contact our exhibitor phone: +31 30 – 295 2999.
3.
My company name is not mentioned in the online exhibitors list, how is this possible? Answer: The online exhibitors list is updated every few weeks. It is possible that your company name is already in the list but not yet visible on the website. Please check again in a few days.
Is your company name still not mentioned in the online exhibitors list? Please contact our exhibitors phone through the following number: +31 (0)30 - 295 2999
4.
I did not received my login codes, is it still possible to receive these codes? Answer:
Please contact our Exhibitors phone to receive your login codes: +31 (0)30 - 295 2999.
5.
I do not have my login codes for the exhibitor manual (anymore); can I still receive the codes? Answer:
For the login details of the exhibitor manual on www.expopoint.nl please contact ExpoPoint by phone +31 30 - 295 5770.
6.
I would like to order facilities such as water or electricity, where and when can I place my orders? Answer:
All your orders for your stand equipment need to be placed through the exhibitor manual. For the exhibitor manual the login codes of Jaarbeurs Utrecht (JBU) are required. The exhibitor manual is accessible via www.expopoint.nl.
Note! As from 7 days before the start of the set-up period a surcharge of 25% will be charged for placing (new) orders and timely delivery is not guaranteed.
7.
What is the difference between an exhibitor pass and a set-up and break down pass? Answer: Exhibitor passes are continuous proof of access for the exhibitor and his stand crew during the exhibition days. As an exhibitor you will have access to the halls 2 hours prior and 2 hours after closing hours of the exhibition.
Set-up and break down passes give access to the halls during the set-up period and break down period of the stand. These passes should only be requested by the exhibitor and you can order extra passes for free through the order form which will be sent in the Beurswijzer.
8.
What is the difference between a parking ticket subscription and a daily parking ticket? Answer: A parking ticket subscription is valid at all parkings and ensures a parking spot at P4 (located at the “Overste den Oudenlaan”). There are two types of parking subscriptions available (the difference lies in the date on the pass):
The Subscription Standard Parking: Is only valid during the exhibition days and can be ordered through Jaarbeurs ExpoPoint.
The Parking Subscription Total: Is valid during the exhibition days, but also during the set-up and break down (and can also be ordered through Jaarbeurs ExpoPoint).
A Daily parking ticket: Can only be bought with cash at the various cash registers in Jaarbeurs Utrecht.
These tickets can not be ordered in advance.
9.
Where can I find the online catalogue?
Answer: Through
https://klantenportaal.vnuexhibitions.com/ you will reach the login page of our online catalogue. You can log in with the login codes you have received from VNU Exhibitions Europe.
Note! Do not forget to confirm your input.
Under the tab "Exhibition information" you will be able to search the online catalogue, where you can check your data and data from other exhibitors.
10.
Where can I fill in press information? Answer: Through
https://klantenportaal.vnuexhibitions.com/ you will reach the login screen. Then you can log in with the login codes you have received from VNUEE.
On the website www.vnuexhibitions.com Pers you will find the digital press room.
11.
How do I know whether I am well-prepared for the exhibition or not?
Answer: On our website under the tab "Preparation" you will find the Exhibition Guide and preparation tips which will help you to find all the information you need to be well-prepared. Are there still questions after visiting the website? Please contact our exhibitor phone at +31 30 – 295 2999.
12.
My company name is not mentioned in the online catalogue, how is this possible? Answer:
It is essential that you enter your catalogue details to gain visibility in the online catalogue.
13.
My company name is not mentioned in the online catalogue even though I have completed everything, how is this possible? Answer: Your catalogue details will be approved by VNU Exhibitions Europe and therefore will not be visible immediately. This process may take a few days.
14.
What else do I need to know as an exhibitor at Support? Answer: We would like to attend you that as an exhibitor of VNU Exhibitions Europe, you are the only spokes person for matters concerning your participation at the Support fair. Other parties working for you during the fair period (stand constructors, greenery company, etcetera) have to be informed by you. Don’t forget information such as your stand number, a detailed floor plan, set-up and break down passes and access to important order forms from the Exhibitors manual.
